Order and delivery

Shopping at Emily Wellington

Found a great item you absolutely want? Fantastic!

Now choose the colour and/or size you want and press 'add to cart'. Of course you can continue shopping in peace; you can always return to your shopping basket by clicking on the 'shopping basket icon' at the top right. Please note: placing items in your shopping basket does not mean they are reserved.

Have you finished shopping? Then it's time to complete your order. Click on the 'shopping cart icon' at the top right to go to your items. In the next screen, you can adjust the quantities if necessary. Then click on 'Proceed to checkout'. This will take you to the checkout page, where you can easily enter all your details in one place.

Please note: Once you have completed your order, it can no longer be changed. We will process your order immediately so you can have it in your hands as soon as possible. Did you make a mistake? Please contact customer service as soon as possible at info@emily-wellington.nz.

Shipping costs at Emily Wellington?
At Emily Wellington, we take care of the shipping costs. So you pay no shipping costs.*
For returning items, you do have to pay the shipping costs yourself.

Tracking your Delivery at Emily Wellington
Sure! We ship all your items with Track & Trace. You can track the status of your order via the order status page. You will receive this link by e-mail as soon as your order has been shipped.
Please note that it may take a while before the Track & Trace status is available.

Delivery times at Emily Wellington
At Emily Wellington we strive for fast and safe delivery of our products. If you place an order before 3pm on working days, we do our best to process it the same day. The average delivery time is 5 to 10 working days.

Not at home during delivery: what now?
Is delivery of your parcel not possible? Then it will be kept for you at the courier service's distribution centre for 7 days. You will be notified of this by the driver, including information about the pick-up location. If this is not the case, contact the transport company in the first instance. We are also at your service at info@emily-wellington.nz.

Incorrect Address
It is your responsibility to ensure that the shipping address provided is correct. We do our best to speed up the processing and shipping process, so there is always a small chance of correcting an incorrect address. Please contact us immediately if you suspect that the shipping address is incorrect.

Lost or Stolen Package
We are not liable for lost or stolen parcels. If the Track & Trace indicates that your parcel has been delivered to your address, but you have not received it, please report this within 14 days of the indicated delivery date. The courier service will then start an investigation. We will keep you informed until the end of this investigation.

Questions about your order with Emily Wellington
Do you have questions about your order? Then please check our frequently asked questions page first. Is your question not there? Do not hesitate to contact us. We will gladly help you.